Return and Refund Policy
The process of sale in the store and your purchases and use of the products available on this site are subject to the terms and conditions of use and service.
The store may choose to accept, reject, or cancel your order in certain cases: for example, if the product you wish to purchase is unavailable, or if the product was priced incorrectly, or if the order is found to be fraudulent. The site will refund what you paid for orders that are not accepted or are canceled.
All content on the site, including writings, designs, drawings, logos, icons, images, interfaces, symbols, programs, and trademarks, are the exclusive property of the store and are protected by copyright.
When purchasing or sending an email, you agree to receive any emails or notifications related to the purchase or advertisements.
The store reserves the right to make any modifications or changes to its site, policies, and related agreements, including the privacy policy, as well as the terms and conditions of service and the terms of exchange and return.
Product Exchange and Return Policy:
All products are to be returned within a period not exceeding 3 days from the date of receipt of the order. To maintain product quality and preservation, they cannot be returned afterward unless there is a defect or flaw in the products.
In case of a defect or manufacturing error in the product, it can be returned after reporting within no more than 7 days.
If your order has been shipped with the shipping company or a shipping bill has been issued and you request to cancel the order, the order amount will be refunded after deducting the shipping fees charged by the shipping company.
Some products are subject to a gold warranty that guarantees the customer the arrival of a sample with the product for testing, and the possibility of returning if the main product has not been opened.
The warranty covers only individual products that are sent as samples.
Cases not subject to return:
There are certain cases where we cannot approve the return of products:
- More than three days have passed after receiving the order.
- After using the product, or if it is damaged, or if it is not in its original condition, or if the security sticker has been removed.
- If any accessories, price tags, labels, original packaging, or any of its accessories are lost.
How can I recover my money if I receive a damaged or defective item?
When you receive the item in a damaged or defective condition, you can return it to us in the same condition you received it, with its original packaging, within 3 days from the date of receipt.
Once we receive the item, we will inspect it, and if a defect or damage is found, we will immediately proceed with refunding your money, whether it is the amount paid for the item or the shipping costs paid for delivering the item to you.
